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SmartDecision™
Outsourcing |
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SmartDecision™ Outsourcing |
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| Why do so many outsourcing efforts end in failure? Poorly defined contracts, fading quality, language issues, unrealistic performance promises, loss of control……... To truly reap the benefits of using a third party to manage your vital business processes you need to consider SmartDecision™ from NetPulse. |
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SmartDecision™- Making |
| It starts with a balanced and impartial analysis of whether you need to outsource to a third party in the first place. Our business analysts input your operational parameters, service metrics, costs and service delivery SLAs into the SmartDecision™ model. They then analyse the results and make recommendations based on your company’s specific needs and operating environment. The SmartDecision™ model may suggest that you outsource significant parts of your operations; it may suggest partial outsourcing or it may simply determine that your operations are unlikely to benefit from being contracted out. This objective evaluation serves as an important foundation for a strong vendor-client relationship and is accomplished quickly, scientifically and at no cost to you. |
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A Partnership Based on Value and Trust |
| If there is a genuine, demonstrable and sustained advantage to be obtained from transferring your service functions to an external provider, we will work with you to develop rigorous, standards-driven customer response processes. We offer you the option of delivering these using our wholly owned Contact Centers. We will always be honest, candid and thoughtful when dealing with you and your clients. Our open and unbiased approach to doing business has been well-appreciated. Some of the largest brand leaders in their industries have established long-term relationships with NetPulse as their preferred outsourcing partner. |
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Phased Approach |
| In order to minimise your transition risk, we use a phased approach to migrate your business processes to our contact centers. For example, you might simply start with after-hours or weekend support and move to full 24/7 service only when you are fully satisfied that we have met all your expectations and have earned your trust. |
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Tailored Performance Delivery |
| Every client is different. At NetPulse, we take the time to understand your specific needs and develop processes tailored to your particular requirements. Our performance reports are customised to metrics tied directly to your analysed needs. You and your clients see immediate and measurable improvements in areas which you deem most critical. |
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